Support FAQ

[ryanjcharpentier]

For SUPPORT, how do I change my username? Ie. make it easier to change, include this answer in your faq, and in the search results. Thank you!

[Kapwn]

Tell me your desired username

[thesoundizer]

Tell me your desired username

PRIVATE.COM videos purchased but cannot stream or download in 4k. please refund my 5 tickets immediately.
i just purchased a 4k video from Private and cannot download 4k version or even stream it.

GET ERROR 410 MESSAGE.

PLEASE REFUND THESE 5 TICKETS.
https://pornbox.com/application/watch-page/676642
Milena Ray, Wild Brunette Want

[Kapwn]

5 tickets have been refunded.

[hamzamkude]

5 tickets have been refunded.

I have bought DEUSA SUCUBO Scene but the video is still not available on my account and the money has been deducted from my account, please help refund it

[Kapwn]

5 tickets have been refunded.

I have bought DEUSA SUCUBO Scene but the video is still not available on my account and the money has been deducted from my account, please help refund it

This is a wrong thread for these types of questions.

Could you please send an email to support@pornbox.com with the link to the exact scene?

[Enonymous]

Can you please fix my log in? Google authenticator doesn't work!

[Kapwn]

Please contact us at support@pornbox.com so we can figure this thing out.

[thesoundizer]

MAMBO PERV - MONTHLY SUBSCRIPTION ISSUE.

Please refund this subscription and end my membership as the vidoes are only 15Mbps bit rate quality.

Much lower then the 30Mbps on other studios.

I watch on 65inch screen so this poor quality looks bad and do not want to spend this money on low quality.

thank you. I only subscribed today.


Soundizer

[thesoundizer]

I just purchased the following videos using tickets, but as you can see they are low quality under 16Mbps video Bit Rate.
I cannot watch such low Bit Rate and only purchase 30Mbps like your Major studios have such as. - Pornworld, GONZO.


Please return the tickets for these 4 videos and so I can buy better quality videos.

OB149_Debora_Andrade_Mike_Steele_4K.mp4
OB176_Debora_Andrade_4K.mp4
OB167_Debora_Andrade_4K.mp4
OB161_Debora_Andrade_4K.mp4


The Soundizer

[Kapwn]

Refunded

[sharedware0001]

Hello. I bought "3on1 Nikky Dream anal slut FM011" just now due to its solo scene.
But it contains a noisy background music, and I really want to get this video without the music.
So I tried to connect the support page but it does not work. There is only the white page.
What can I do to solve this problem?
The main issues are

1. Please let me know how to use the support chat. It shows only the white page.

2. Regarding the video "3on1 Nikky Dream anal slut FM011", I really want to get the video without the background music in the solo scene, and I think you have an original data (RAW) of this.
Could you please upload the video without the music?
If you could not, where can I ask someone for this?

[bbc19951]

It won't let create a topic about performers in Porn World studio and others as it's says it's under maintenance whenever i try to do so, but let's me create any other topic and posts but performer related.

Please fix this error I kindly ask.

[NellyKent]

I can’t post in my own feed

[Kapwn]

What happens when you try to post there?