No Support help at all

[stuff21]

Over a month ago i sent a chat to support informing them that some sites that i joined said I exceeded the download limit when I clearly did not. This happens with multiple sites. I contacted the sites and they said they don't control the site just produce content. And like I said when I contacted support they haven't responded in over a month. And every time I've ever contacted support it's been a week or two and the response was minimal and barely helpful. Just let me know if I should just contact my credit card companies and begin trying to get my money back. This is insane. This is how you treat customers its crazy you have any.

[Kapwn]

Hi,

Which studios did you subscribe to and how many scenes did you download before you were met with the download limit?

Every studio sets their own download limit.

Take NRX for example, they have a limit of 10 downloads per month.

[stuff21]

It's not me. When I subscribe I take a screenshot how many downloads they allow per month because I need proof because this happens so much WITH ZERO HELP OR SUPPORT. Latin Teens allows 5 downloads a month. I took a screenshot immediately before I subscribed. I downloaded ONE. Not 3 or 4 and maybe I'm confused. ONE! Mambo Perv allows 5 downloads. Again, I took a screenshot immediately before I subscribed. Again, ONE! You can see my downloads I'm sure. I can't imagine you can't see the traffic on your site. This happened last time with Vira Gold and Erica Korti last month. Vira Gold responded they allow 10 i think and I downloaded ONE and Erika Korti said I exceeded my download limit and I absolutely had not though I'm not sure what their number is or what I downloaded but it wasn't close to the limit. They never responded to my chat question. Again, you can see my downloads on these sites. You can see, I imagine, my chats with these sites and my UNANSWERED MONTHS OLD requests for support.

[stuff21]

My Vira Gold subscription ran out with just one download. I didn't contact my cc after that but I'm not taking that anymore. I logged out and logged back in again thinking maybe it's some glitch but that didn't fix the problem. Your unwillingness to help makes me wonder if this is just a poorly run site or something else worse because it sure doesn't seem like you care about that a VERY GOOD customer is not being helped when he's paying for service. I will contact my credit card companies by weeks end if this is not resolved. And before you ask anymore questions and make me feel dumb like I don't know how to count to 5, check my downloads. You can see what I download from a site. I Spend a lot of money here and the unwillingness to help and issues that I'm running into make me realize I should be more judicious and suspicious when spending my hard earned money. And I had to post twice because I kept getting a banned word error. That banned word error 'l o s s. i m.' for the word 'l o s s'. And 'C h a r g e' after I ate that... CRAZY! What a site

[stuff21]

Still waiting...

[stuff21]

Still waiting...

[stuff21]

Still waiting... THIS WEBSITE DOESN'T CARE ABOUT ITS CUSTOMERS.

[Kapwn]

Hi, Our technicians are looking into it.

Sorry about the delay.

[Kapwn]

There is an issue with those limits.

We have given you download rights manually and will fix the issue

[stuff21]

Thank you for the very belated help. My Mambo subscription ran out before you responded so I guess I'll get my money back from the credit card company. I hope this doesn't happen again or at least I hope your support gets quicker. You have great product but your support needs to improve greatly.

[Kapwn]

I have refunded the Mambo subscription. If you would do a chargeback, your account would automatically get blocked.

[stuff21]

thank you